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Kennebunk Yoga & Wellness Collective Business Policies

Studio Guidelines

  • Arrive at least 5 minutes early to class

  • Silence your devices in the lobby

  • Leave your devices in lobby or in the personal items cubbies in studio

  • Take off your shoes when you enter. There is shoe storage under the benches in the lobby

  • Be mindful of the scent you have on your skin and clothes

  • Be mindful of your volume in the lobby and hallway to the studio

  • Make sure that you have all of your belongings when you leave

  • Ensure all props used during class are cleaned and put away after use

Late Cancelation/No-Show

Yoga Class: A two hour notice for canceling a class is required. Class pass holders and drop-ins who cancel within two hours of the start of class or no show will forfeit one class. 

 

Private Yoga: A 100% refund will be given if the private yoga session is cancelled up to one week prior to scheduled date. If the session is canceled less than one week prior to scheduled date but 48 hours before, then a 50% refund will given. Sessions canceled 48 hours or less will not receive a refund. 

Yoga Events/Workshops: All registrations are subject to a 48 hour cancelation fee of the full amount of the event or workshop, excluding retreats. See Retreat Terms and Conditions for more information. 

 

Wellness Services: 24 Hour Advance Notice is required when canceling an appointment for a wellness service. This allows the opportunity for someone else to schedule an appointment. If you are unable to give a 24 hours notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment. Payment information is required to hold your appointment and this is the payment method that will be charged for a late cancelation. 
 

Anyone who misses their appointment for whatever reason without any contact will be considered a no-show and charged for their missed appointment.


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, it will then be determine if there is enough time remaining to complete scheduled service. Regardless of the length of the treatment given, you will be responsible for the full session. Out of respect and consideration to our practitioners and other clients, please plan accordingly and be on time.

Memberships

All regularly scheduled classes are included in your membership will have no cost attributed to them. Additional classes, workshops, and events hosted/taught outside of our regularly scheduled classes will be paid for at the time of booking either on our website or in studio at the time of booking and will indicate such during the booking process.
 

Unlimited memberships cannot be cancelled within the first three months of activation. If you sign up for the unlimited membership, your membership will auto renew every 3 months after your join date until you provide 30 day written notice that you wish to end the contract. 

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